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HLT News

Voice services: Dacorum Borough Council (UK) improves services with speech recognition
21.04.2005
Dacorum Borough Council in West Hertfordshire (UK) has become the first District council to improve its communications using the ContactPortalŽ from speech recognition specialist Telephonetics. The ContactPortalŽ, a virtual operator working 24 hours a day, answers, transfers, screens and makes calls using advanced natural language speech recognition which is "almost indistinguishable from a human operator". more...
 
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